Refund policy

30-Day Right of Withdrawal

At Wellora, we stand behind the quality of our products and want you to be completely satisfied with your purchase.

30-Day Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire 30 days from the day on which you (or a third party designated by you) receive the goods.

Eligibility for Return: To be eligible for a return or withdrawal, your item must be in the same condition that you received it: new, unopened, and in its original packaging. Due to health and hygiene regulations, we cannot accept returns or provide refunds for products that have been opened or used.

In addition to this statutory right, we offer our 30-Day Money-Back Guarantee for all customers worldwide. If you are claiming this guarantee, please follow the specific instructions provided by our support team.

Return Process

To exercise your right of withdrawal or start a return under our guarantee, you must contact us at support@drinkwellora.com.

Please note:

  • All returns must be sent to our designated returns facility.

  • Once your return is authorized, we will provide you with the specific return shipping address and detailed instructions.

  • Items sent back without prior authorization or in an opened condition will not be accepted.

Shipping Costs for Returns

Shipping costs must be covered by the customer and are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.

Refunds

We will notify you once we have received and inspected your return. If the refund is approved (item is confirmed as new and unopened), you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund.

Contact Information

For any questions regarding your return or withdrawal, please contact us at support@drinkwellora.com.